Privacy Policy — Retriever CRM

1. Introduction
Retriever CRM (“we,” “us,” or “our”) is a product of Digital Hunters, a division of Channel Hunters.
We provide a fully configured, white-labeled CRM platform powered by GoHighLevel, tailored for MSPs, IT Channel professionals, and other service-based businesses.

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and CRM platform.

2. Information We Collect
We may collect the following information:

  • Personal information (name, email, phone) from forms, bookings, or CRM usage.
  • Business information (company name, industry, preferences).
  • Communications (emails, texts, calls made through the platform).
  • Technical data (IP address, browser type, device info).

3. How We Use Your Information
We use your data to:

  • Provide and maintain your CRM account.
  • Configure and improve CRM workflows.
  • Process payments and proposals.
  • Communicate with you via email, SMS, and other channels.
  • Comply with legal obligations.

We do not sell or rent your data to third parties.

4. Third-Party Processors
We partner with third-party service providers (sub-processors) to deliver services, including:

  • GoHighLevel — CRM infrastructure & hosting
  • Twilio — SMS/voice services
  • Stripe — Payment processing
  • Google — Calendar and email integrations
  • Microsoft — Calendar and email integrations

These providers process data only on our instructions and in compliance with privacy regulations.

5. Cookies & Tracking
We may use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content.

6. Data Retention & Security
We retain your data for as long as necessary to fulfill the purposes outlined here, or as required by law. We use secure protocols and encryption to protect your data.

7. Your Rights
Depending on your location, you may have the right to:

  • Access and correct your data
  • Request deletion of your data
  • Restrict processing
  • Data portability

8. Contact Us
Email: support@digitalhunters.marketing
Mailing: Channel Hunters