Data Processing Agreement — Retriever CRM

1. Parties
This Data Processing Agreement (“Agreement”) is between:

  • Data Controller: The customer using Retriever CRM.
  • Data Processor: Digital Hunters (Channel Hunters), provider of Retriever CRM.
  • Sub-Processor: GoHighLevel LLC and other service providers listed in our Privacy Policy.

2. Purpose
The Processor will process personal data solely for the purposes of delivering CRM services as instructed by the Controller.

3. Data Processing Scope

  • Contact details, communications, and related business data entered into the CRM.
  • Data processed for lead management, communication, booking, proposals, payments, and onboarding.

4. Sub-Processors
Controller agrees to the use of sub-processors necessary to deliver services (e.g., GoHighLevel, Twilio, Stripe, Google, Microsoft). A full list is available upon request.

5. Security Measures
Processor shall implement appropriate technical and organizational measures to ensure data security, including encryption and access controls.

6. Data Subject Rights
Processor shall assist the Controller in fulfilling requests regarding access, correction, deletion, or portability of personal data.

7. Data Breach Notification
Processor shall notify Controller without undue delay of any personal data breach.

8. Return or Deletion of Data
Upon termination of services, Processor will delete or return all personal data unless retention is required by law.

9. Governing Law
This Agreement is governed by the laws of the United States of America.